Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, we’ve compiled a list of common questions and their answers to provide you with quick and helpful information about our products/services. If you have any additional queries, feel free to reach out to our customer support team for further assistance.
What products do you offer?
We offer a wide range of high-quality medical equipment, surgical instruments, diagnostic devices, and patient care products.
Do you deliver across Sri Lanka?
Yes, we provide fast and reliable delivery services to hospitals, clinics, pharmacies, healthcare facilities, and individual customers throughout Sri Lanka.
What payment methods do you accept?
We accept credit and debit cards, bank transfers, cash on delivery (where available), and secure online payment methods.
Are your products genuine and certified?
Yes, all our medical equipment is sourced from trusted manufacturers and meets industry quality and safety standards.
Can I return or exchange a product?
Yes, returns and exchanges are accepted within 7 days of delivery, provided the product is unused, in its original condition, and includes all original packaging.
How can I contact customer support?
You can contact our customer support team by phone, email, or through the contact form on our website. We are happy to assist you with any questions or concerns.